Terms & Conditions

You may request a return or exchange on most of our products provided they are in their new, unopened condition and that it is within 7 days of delivery. A handling or collection fee will apply. You may exchange for a different item or return for a refund. Please see below for more detail on our Returns Policy. 

Cooling off Period – Returns within 7 days:

Section 44 of the Electronic Communications and Transactions Act may apply to your Online transaction. You may be entitled to cancel an Online order if it has not yet been dispatched. You may be entitled to return item/s once they have been delivered, providing the item/s are in the original packaging, unused and in their original condition. A collection fee will apply. The following procedure must be followed to ensure your return is dealt with timeously: 

  1. You are obliged to advise us in writing within 7 (seven) days of receipt of items should you wish to create a return. You must do this by emailing info@landahomeware.com to start the process.
  2. Items must be packaged in all of their original packaging, a clear photo of which we require to arrange for the collection by our Couriers or Local Drivers. If items are not packaged in their original packaging, we will not be able to accept the return. The reason we request the original packaging is to ensure the item arrives back at our distribution centre in a saleable condition. You may be liable for any damages that occur in transit should an item not be correctly packaged. Please contact us should you need further assistance in this regard.
  3. Our team will process your return once they have received your photographs. They will arrange for the collection to take place at a time that is convenient for all parties and will advise you of any fees that apply. Please allow extra time for this during busy periods. 
  4. Once the item/s are received back at our workshop, and assessed for resale your order refund or exchange will be processed. Please allow extra time for this during busy periods. If a refund is processed, the amount refunded will depend on the fees that apply. 
  5. Should you wish to have an exchange, the new item will be sent out to you within a reasonable amount of time (as per product lead time).
  6. Should you wish to have a refund, this will be processed accordingly. A refund can take up to 14 working days to be processed by our Team. Please allow extra time for this during busy periods. You will be refunded in full for the returned items, less any collection fees that apply. 
  7. Your exchange will be delivered to you within due course. 

Customized orders are not eligible for returns. These include:

  • Special requirements on paint, stains, adjustment from standard sizing, orders not our website (special request from clients, as these are often hard to resell). If you are unsure, please email info@landahomeware.com
  • Any goods that have been modified in any way for your personal use will not be eligible for a return of any kind.

Returns or exchanges outside of the Cooling Off Period:

You may request to return most of our products within 30 days of delivery. A handling fee and collection free will apply to all returns that fall outside of the Cooling Off Period, unless an item is deemed to be Faulty. 

The below procedure must be followed to ensure your return is dealt with timeously: 

  1. You are obliged to advise us in writing within 30 (thirty) days of receipt of items should you wish to create a return. You must do this by emailing info@landahomeware.com to start the process.
  2. Items must be packaged in all their original packaging, a clear photo of which we require to arrange for the collection by our Couriers or Local Drivers. If items are not packaged in their original packaging, we will not be able to accept the return.  The reason we request the original packaging is to ensure the item arrives back at our distribution centre in a saleable condition. You may be liable for any damages that occur in transit should an item not be correctly packaged. Please contact us should you need further assistance in this regard.
  3. Our Customer Care Team will process your return once they have received your photographs. They will arrange for the collection to take place at a time that is convenient for all parties and will advise you of any fees that apply. Please allow extra time for this during busy periods.
  4. Once the item/s are received back at our DC, and assessed for resale your order refund or exchange will be processed. Please allow extra time for this during busy periods. If a refund is processed, the amount refunded will depend on the fees that apply. 
  5. Should you wish to have an exchange, the new item will be sent out to you within a reasonable amount of time. The original delivery instructions will apply unless we are otherwise advised.
  6. Should you wish to have a refund, this will be processed accordingly. A refund can take up to 14 working days to be processed by our Team. Please allow extra time for this during busy periods. You will be refunded in full for the returned items, less any collection fees that apply. 

Incorrect Items Received:

While every effort is made to fulfil your order perfectly, mistakes do happen from time to time. Should you receive an incorrect item, or the incorrect quantity of an item please advise us by email to info@landahomeware.com immediately upon noticing the error. We will rectify this for you as quickly as we can. Please allow extra time for this during busy periods.